Our Process

Start your ordering process by creating an account with us. If you’re a new customer, before our designers work with you to create your custom design, we collect a small deposit. 

Once you place your order, the deposit comes off the final bill.

We offer free design support if you know what you want your design to be, and you’d like to direct the design process. 

If you just can’t come up with any ideas or you do have an idea and you want a seasoned pro to take charge of your design concepts, we offer professional custom design services through Pfaltzgraphic. 

Before you place your order, we highly recommend you review our sizing guides. Each manufacturer differs in sizing and we are no different – especially as every piece is hand made.

Want to be sure? Ask us for sample products to try first.

When you are happy with your design, place your order with us. Our prices are based on a super-low minimum order quantity of just 20 mixed units. We can supply lower quantities but we apply a surcharge for this, so for maximum value we encourage you to get to 20 units.

Ordering for a team? Ask us about CS-Direct Team Store and we will set up your very own team store for your teammates to order and pay for their custom kit direct.

It typically takes us 4 to 5 weeks from placing your order for us to produce your handmade pieces and deliver it to you. If you need your order sooner, please contact us to explore our express option.

For our CS-Direct customers, there is the option for us to individually package and ship the new kit to each team member. Ask your account manager for more details.