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Terms and Conditions 

 

CUSTOMER SERVICE

Champion System products have quickly become the standard by which all custom performance apparel is measured. From day one, we made it our goal to offer the best possible quality products to everyone. You will be wearing the same quality jersey as our sponsored pro teams and athletes.  

We use YKK zippers exclusively in all zippered items. All of our jerseys and performance tops are constructed using our exclusive CS Tech fabric for superior comfort and moisture management. Champion System fabric is also knitted with 100% permanent UV protection yarn able to reach UPF50+. Additional cycling jersey features include three rear pockets and a high tapered collar so as not to pinch the chin. We manufacture all garments without uncomfortable label tags to provide added comfort. All of our garments are constructed by hand and are subject to thorough quality control.  

Our warranty is 5 years. If a product fails due to a manufacturing or materials defect, we will replace or repair it, at our option. Our warranty does not include product failures resulting from accidents, misuse, improper care, or normal wear. 

All warranty returns must be insured and shipment is to be paid by the shipper. All returned items must be returned in clean condition. A $25 charge will be assessed for a dirty garment return. Please send warranty issues to CS Warranty Department, 218 Richardson Street, Brooklyn, NY 11222. Please be sure to include all pertinent contact information (name, shipping address, phone number, and email address) along with a description of the product defect. For further information, send email inquiries to sales@champ-sys.com or call us at (718) 383-8855.

For warranty assistance outside the US, please contact your country’s Champion System office.

Payment Terms: 

50% deposit is required for all custom orders. Balance may be prepaid with a VISA, MasterCard, certified check or money order payable to "PUNCTUATION INC." Exact shipping charges will be added to the prepaid balance or COD. Orders will not be processed until the deposit has been received. *An 8.875% NYS sales tax will be applied to all orders shipping within New York State*

Cancellations:

Customers that refuse or cancel orders after Punctuation, Inc. has received the deposit will forfeit the 50% deposit and will be billed for the 50% balance. All goods will remain the property of Punctuation, Inc. until paid in full.

Acceptance:

Client understands the possibility of error. Punctuation, Inc. is not responsible for replacement or refund. All sales are final.

Delivery:        

All custom cyclewear orders are accepted on a first-come-first-serve-basis. Please place your order early. Our busiest time of the year is from December to May. Your delivery date will depend on when we receive your final order. Delivery is subject to the current production schedule and unless a specific date has been agreed upon in writing, delivery may be postponed. Completed orders will be shipped after customers balance is paid in full.

Shipping Charges

US custom orders are subject to the following shipping charges:

ORDER TOTAL SHIPPING FEE
$0 - 1000 $35
$1000 - 2000 $45
$2000 - 3000 $55
$3000 - 4000 $65
$4000 - 5000 $75
$5000 - 6000 $85
$6000 - 7000 $95
$7000 + $105

 

Orders Shipped Outside of the United States

All non-U.S. orders are subject to duty and tariff charges imposed by each country.  Punctuation, Inc. is not responsible for the payment of these charges.

Changes:   

Once the artwork has been approved no design or order changes will be accepted.  No exceptions will be made.

Retail Orders:

There are no returns or exchanges on retail orders from any of our estores. These are not stock items, so every garment is made to order. Please allow 3-5 weeks for delivery.

Samples:       

Samples are available for sizing purposes. Samples are sent with a credit card deposit and it is the customer’s responsibility to ensure the samples are returned in good condition. When the samples are returned your charge card will be credited or we will credit your account if you are placing an order.  Samples not returned during your order time frame will be presumed purchased.

Logo Placement:     

The manufacturer’s logo will appear on all custom garments.

Ownership:

All artwork remains the sole property of Punctuation, Inc. and Punctuation, Inc. reserves the right to resell all uniform designs.

Warranty:           

All garments come with a one-year warranty against manufacturer’s defects. The manufacturer reserves the right to repair or replace a defective item.
 

PRIVACY AND SECURITY

Customer Information Policy:

Champ-sys.com collects customer information in an effort to improve our customers' shopping experience. Champ-sys.com recognizes that it must maintain and use customer information responsibly. We may use customer information for marketing and promotional purposes. We do not sell or give online customer information to any outside company or third party. Protecting your order information is a priority. Champion-sys.com makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology.

Your Credit Card is Safe:

Your credit card number cannot be read by a third party while in transit and will remain private and completely protected. Champ-sys.com uses the most advanced and highest level of online security available today (512-bit encryption). Our Commerce Server uses Secure Sockets Layer (SSL), which encrypts or codes all the data you enter so you can relax and feel completely secure with your order.

Disclosure Statement - Use of Cookies:

The Champ-sys.com web site utilizes cookies to provide our site visitors the most enjoyable experience possible. We do not collect personal information without a visitor’s knowledge nor do we re-sell or distribute any site visitor’s data.

 

Questions? Please contact us at sales@champ-sys.com.